Employee Assistance Program (EAP) Services

Health Readiness Resources’ Employee Assistance Program (EAP) offers consultation with a local licensed provider and/or telephonic support with one of our master’s level clinicians. Access to services is available 365 days a year

All appointments are scheduled with professional counselors and service is available when needed. Counseling services are accessable for issues affecting employees, dependents, and their household members. The issues we assist our members with include, but are not limited to:

• Aging

• Anxiety

• Stress

• Depression

• Anger

• Grief

• Parenting

• Drug or alcohol concerns

• Transition and change

• Workplace issues

• Relationships

• Family problems

• Couples Counseling

• Military Family Concerns

• Spiritual Counseling

Work Force Development and Staffing Solutions

HRR streamlines the provision of the Personnel Life Cycle by providing staffing and recruiting, Distribution (Manpower), Training and Development, Compensation and Benefits Administration, Retention, Sustainment, and Employee Relations to meet operational needs.              

Staffing and Recruiting:

We have a staff of experienced recruiters & account managers that all have experience as licensed clinicians with over two decades of experience in various healthcare settings and therefore understand the unique needs of other clinicians in the job market.

We utilize established screening methods to identify candidates who are the best fit for the job. Instead of posting a job listing and hoping the most qualified fit applies, our recruiters are proactively reaching out to select candidates with resumes that fit the job requirements.

We take time to not only get to know specific job and requirements of the role but also the company culture and structure for whom we are recruiting.

We do more than simply identify talent – we handle:

• The search

• Candidate curation

• Onboarding

• Benefits & Payroll

• Diversity, Equity, and Inclusion Services

• Reporting and Analytics

Briefings, Presentations, and Conference Planning

HRR facilitates workshops, briefings, command presentations and leadership coaching. We ensure all counselors are trained as effective presenters with facilitation skills geared towards mental health care and clinically trained to provide appropriate assessments to determine when a referral beyond prevention activities is needed.

We provide program planning and support to:

• Corporate C Suite Executives

• Entrepreneurs

• Operation Purple Camps

• Yellow Ribbon events

• Wounded warrior transition programs

• 3–4-day Resiliency Retreats

• Military and First Responder Couples Retreats

Training and Development

When your staff thrives, so does your business, and we care about both. We help our clients design processes, build teams from scratch, and manage them daily. With these solutions, our clients can focus on what matters most: providing excellent care to the individuals they serve.

• Workforce analysis

• Personnel performance benchmarking and improvement

• Competency and Leadership development

• Learning strategy establishment

• Coaching and mentoring

• Communication planning

• Resourcing and retention

• Workforce environment continuous evaluation

• Clinical supervision groups for pre-licensed providers

Quality Assurance

Once the programming is delivered, we want to know how these interventions have affected the individuals we serve. Are they getting better? 

We provide evidenced based quality assurance by

• Utilizing metric-based outcome measures

• Ensuring all clinicians are properly trained to administer, score, and analyze evidenced-based clinical assessment tools

• Organizational use of the analyzed data to inform programs, treatment, and services

• Impact analysis

• Program evaluation

National Provider Network

HRR BH has a network of licensed behavioral health providers in all 50 states and select international locations. All providers in the HRR Behavioral Health EAP Affiliate Network are required to submit their training, licensure, and relative documentation to our credentialing department consistently. Due to extensive experience, our counselors provide assistance for a multitude of problems. In addition, counselors are skilled in a supportive short-term solution-focused EAP model that provides complete assessments, short-term problem-solving techniques, and referrals for additional resources for extended  or specialized care.

Quality

HRR Behavioral Health’s Employee Assistance Program has a rigorous Quality Assurance Program that monitors and interacts with its customers to review processes, workflows, and satisfaction rates. We consistently delivery a high standard of quality service our customers expect, utilizing key metrics that demonstrate a commitment to excellence and customer satisfaction.